CallOne Cloud ACD

Ready, set, go! Lead the race with a contact center solution that will make your customers happy.

The CallOne virtual cloud contact center solution is a web-based software that gives you full control of your phone support. Don’t miss out on offering your customers extraordinary support – enjoy German efficiency all over the world.

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Discover 12 effective tips to make your customers happy →

A benefit for your company

User-friendly and efficient

The best cloud-based ACD software for your customer support by phone. Highly performative tools to control communication with your customers smooth your path to balanced capacities. No more unanswered calls.

Targets, Key Figures & Success

Wide-ranging statistics and options for graphic analysis boost your service level. All details concerning call center agents, skill groups or ongoing calls are accessible at all times — including all critical factors of success.

Interface Integration

Combine business solutions you are already using with our system. Zendesk and Microsoft CRM integration is available as a standard. All others will be implemented at your request.

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A benefit for your customer

No More Wasted Time

Offer your customers the perfect customer care by providing them with reliable information about their expected waiting time. Give them the opportunity to be called back rather than to wait around.

Easy Handling of customer requests

Be quick and efficient: redials can easily be prioritized or assigned to an agent who is already familiar with the issue. Your call center solution helps you connect customers to the agents with expert knowledge about their problem.

Access Worldwide

Service numbers, callback button or Web Real-Time Communication (Web-RTC) – reach your customers all over the world in a way that suits your needs. Expanding to another country? No problem at all, feel free to contact us.

Any questions? +44 203 608 7757

Customer Reviews

Is it worth it? Ask our clients:

Juniqe

Great customer service solution with all-round features and customizable settings — perfectly fits the distinct needs of our company.

Babett Schultze Babett Schultze
42 Promotion

Perfect contact center solution! Self-explanatory, intuitive, global access to features 24/7. Great service, consulting and transparent control of costs, too.

Arek Radziejewski Arek Radziejewski
Navabi

Our entire phone customer service is operated through CallOne. A solution that is intuitive and customized specifically to our needs.

Leonie Theißen Leonie Theissen
sixt
simplesurance
Marley Spoon
apo-discounter
ferientouristik
lesara
Gelbe Seiten
flaconi

Good reasons to choose CallOne

callcenter lösung

Extensive up-to-date options

It won’t take more than a day to set you up with your new customer support system. Discover a toolbox full of innovative features.

cloud acd

Flexible & Fast

Faster phone customer support does not only make your customers happy – it also serves your company. You get the support you need: our system is set up to adapt to your distinctive structures and rhythm.

callcenter software

Secure. Really Secure.

All of our servers are located in Germany. Your data is hosted on independent, redundant, fail-proof servers, complying with highest security standards. Any sensitive information about your company will be treated strictly confidential.

Contact & Service

Compare us to your current provider

Björn Bendig

Björn Bendig
TEL 06131–950 4 970

Let us have 10 minutes of your time and we will introduce you to your new contact center solution — live and free of charge, no strings attached.

We would like to open a demo account for you, so you can test all our features. An expert from our team will always be at your side to help you with any upcoming questions about CallOne Cloud ACD.

Start your trial today, use your new call center tomorrow.