Get local or toll-free numbers for any country in the world.
Change agent or phone number settings in real-time. All it takes is one click.
Manage your call center system from the cloud — worldwide, across different locations of your company.
Access call statistics in your call center agents’ user interface. Use outbound functions and various team functions.
Customize your greeting message. Upload any sound file in mp3 or wav format or write a text down for us. We will create them for you.
Integrate a live click-to-call button directly on your website. No dialing necessary.
Distribute calls evenly throughout your team. All at the same time, successively or according to their skills.
Assign calls to your colleagues or forward them. Always know if your agents are available.
We offer you the best from both worlds. You don’t have to choose, as we support both standard PSTN lines and VoIP.
Looking for call-by-call records, redials or caller location? We’ll get you the necessary real-time reports and statistics.
Record conversations on both the side of the agent and the customer – automatically or manually. Listen to them in real-time or have them sent to you via e-mail.
Help your customer to be connected through a menu you can set up yourself and adapt to your needs.
Make and receive as many calls as you’d like on your numbers. There is no limit.
Let your customers know how long they’be waiting as they listen to music of your choice. Let them choose to be called back instead of waiting.
Some of your agents are highly qualified in a certain topic? Sort them into skill groups and let customers be forwarded to them straight away.
Choose which number you’d like your customers to see when you give them a call.
Receive and play voice mails directly by e-mail.
Receive and send fax messages on the same number you use for making phone calls. Integrate them into a ticketing tool or have them sent through email
Manage your opening hours and public holidays within your system and let your customers know when they can reach you.
Not one of your classic ACD functions, but still quite useful: start your next company conference call with one click.
You decide if you want to continue using your old hardware or get rid of it. Softphone, Smartphone or IP-phone — your options are limitless.
Use the CallOne cloud contact center solution in combination with any other business system. Most of them already feature an interface. If not, we’ll create one for you.
Combine CallOne with interface integrations such as Zendesk or Microsoft CRM.
Connect your online marketing to your phone customer service. All agents are in a call? We’ll pause your Adwords campaign – save the money.
TEL 06131–950 4 970
Let us have 10 minutes of your time and we will introduce you to your new contact center solution — live and free of charge, no strings attached.
We would like to open a demo account for you, so you can test all our features. An expert from our team will always be at your side to help you with any upcoming questions about CallOne Cloud ACD.
Test us today, enjoy your new call center solution tomorrow.